Customer Service: Ordering Information
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Please be advised, all prices are subject to change without notice. Prices on Therapro.com will always supercede any printed material.
We accept payment by MASTERCARD, VISA, AMEX AND DISCOVER. Credit terms are available for Public and U.S. Government agencies/institutions and others with previous credit approval. A credit application can be faxed or e-mailed upon request.
Damages and Shortages in Shipping
Please inspect your order when it arrives. If your shipment arrives damaged or with items missing, please contact us via e-mail so that we can correct the situation.
Shipping Costs and Delivery Methods
CONTINENTAL UNITED STATES
For delivery within the Continental U.S. we ship via UPS or U.S. Mail depending on cost and convenience. If you prefer a different shipping method, please tell us.
Shipping charges for ONLINE ORDERS are based on the following schedule:
- We currently offer FREE SHIPPING for online orders over $35.00!
- Offer good within the contiguous 48 United States only
- All orders must be placed and completed online to qualify
- Drop Ship items are excluded from this offer. These items are shipped directly from the manufacturer and will incur a separate shipping charge
- For orders under $35.00, there will be a shipping charge of $7.50
- Please allow 7-10 business days for delivery.
NON-CONTIGUOUS UNITED STATES AND POSSESSIONS
- Alaska, Hawaii, PR and other US Possessions (including APO and FPO addresses) are charged 20% of the order value for shipping with a minimum of $20.
- APO & FPO are shipped via U.S. Mail, Air Parcel Post.
INTERNATIONAL (INCLUDING CANADA)
- Please note that we have a $25 minimum for international orders, excluding shipping.
- We determine freight for international orders by dimensional weight which is calculated by size, shape and weight of the items ordered.
- Please allow up to 15 business days for delivery of international orders.
To place an order with an international shipping address:
- Proceed through the ordering process.
- Once our customer service representatives receive your order a shipping quote will be calculated.
- Our customer service representatives will contact you via email with the total cost including shipping.
- No charges will be placed on your card until you agree to the final cost.
- You will have 7 days to accept the total cost.
- Once approval is received, your card will be charged for the calculated amount.
- If we do not receive a response in 7 days your order will be canceled.
227 Arlington Street, Suite G
Framingham, MA 01702-8723
Tel: (508) 872-9494 • (800) 257-5376
Fax: (508) 875-2062 • (800) 268-6624
Email: [email protected]