Customer Service: Domestic (US) Ordering Information

This is information for Domestic (US) orders. Information for International (Non-US) orders can be found here.

Downloadable Documents
Documents are available in PDF format. Download the free Acrobat reader here.

• Therapro Order Form (PDF; right-click to download)
• IRS Form W-9 (PDF; right-click to download)

Pricing Policy
Please be advised, all prices are subject to change without notice. Prices on Therapro.com will always supercede any printed material.

Payment Methods
We accept payment by MASTERCARD, VISA, AMEX AND DISCOVER. Credit terms are available for Public and U.S. Government agencies/institutions and others with previous credit approval. A credit application can be faxed or e-mailed upon request.

Damages and Shortages in Shipping
Please inspect your order when it arrives. If your shipment arrives damaged or with items missing, please contact us via e-mail so that we can correct the situation.

Shipping Costs and Delivery Methods
CONTINENTAL UNITED STATES
For delivery within the Continental U.S. we ship via UPS or U.S. Mail depending on cost and convenience. If you prefer a different shipping method, please tell us. 
Shipping charges for ONLINE ORDERS are based on the following schedule:

• We currently offer FREE SHIPPING for online orders over $35.00!
• Offer good within the contiguous 48 United States only
• All orders must be placed and completed online to qualify
• Drop Ship items are excluded from this offer. These items are shipped directly from the manufacturer and will incur a separate shipping charge
• For orders under $35.00, there will be a shipping charge of $7.50
• Please allow 7-10 business days for delivery.

• Alaska, Hawaii, PR and other US Possessions (including APO and FPO addresses) are charged 20% of the order value for shipping with a minimum of $20.
• APO & FPO are shipped via U.S. Mail, Air Parcel Post.

Contact Us
Therapro, Inc.
227 Arlington Street, Suite G
Framingham, MA 01702-8723

Tel: (508) 872-9494 • (800) 257-5376
Fax: (508) 875-2062 • (800) 268-6624
Email: info@therapro.com