Customer Service: Ordering Information
Please be advised, all prices are subject to change without notice. Prices on Therapro.com will always supercede any printed material.Downloadable Documents
Documents are available in PDF format. Download the free Acrobat reader here
. Therapro Order Form
(right-click to download) IRS Form W-9
(right-click to download)Payment Methods
We accept payment by MASTERCARD, VISA, AMEX AND DISCOVER. Credit terms are available for Public and U.S. Government agencies/institutions and others with previous credit approval. A credit application can be faxed or e-mailed upon request.Damages and Shortages in Shipping
Please inspect your order when it arrives. If your shipment arrives damaged or with items missing, please call us immediately so that we can correct the situation.Returns
We use a Secure Server, so that all the information you provide is encrypted before it leaves your computer, and it is then decoded at the web server at the other end of the connection. We carefully guard your private information and do not disclose customer transactions or any personal information to third parties.Shipping Costs and Delivery Methods
- Continental United States
For delivery within the Continental U.S. we ship via UPS or U.S. Mail depending on cost and convenience. If you prefer a different shipping method, please tell us. Shipping charges are based on the dollar value of your order according to the following schedule:
- For a limited time, we are offering FREE SHIPPING for online orders over 35.00! Note: Does not apply to Purchase Orders. Please visit this page for more details
- Order value: $0.01-$50.00 - $7.50
- Order value: $50.01-$75.00 - $8.95
- Order value: $75.01-$100.00 - $10.00
- Order value: $100.01-$1,000.00 - Add 10%
- Order value: Over $1,000.00 - FREE
Your order will typically be received in 7 to 10 business days. If you want to receive it sooner, EXPRESS DELIVERY is available. An additional charge will be assessed. Please call or email for a quote.
- Non-Contiguous United States and Possessions
Alaska, Hawaii, PR and other US Possessions (including APO and FPO addresses) are charged 20% of the order value for shipping with a minimum of $20. APO & FPO are shipped via U.S. Mail, Air Parcel Post.
- International (including Canada)
Please note that we have a $50 minimum for international orders, excluding shipping.
We determine freight for international orders by dimensional weight which is calculated by size, shape and weight of the items ordered. We are happy to provide a shipping quote to you. Please place your order through our website, and we will use that information to calculate the shipping cost. We will then email you with the total cost of the order, including shipping charges, and ask for your approval before shipping it.