Customer Service: Ordering Information
Please be advised, all prices are subject to change without notice. Prices on Therapro.com will always supercede any printed material.
Documents are available in PDF format. Download the free Acrobat reader here.
Therapro Order Form (PDF; right-click to download)
IRS Form W-9 (PDF; right-click to download)
We accept payment by MASTERCARD, VISA, AMEX AND DISCOVER. Credit terms are available for Public and U.S. Government agencies/institutions and others with previous credit approval. A credit application can be faxed or e-mailed upon request.
Damages and Shortages in Shipping
Please inspect your order when it arrives. If your shipment arrives damaged or with items missing, please call us immediately so that we can correct the situation.
We stand behind the products we sell and believe them to be of the highest quality. However, if you decide to return an item, call 1-800-257-5376 to obtain a Return Merchandise Authorization (RMA #). All catalog items can be returned for full credit or refund (excluding shipping charges) within 30 days as long as the merchandise is in resalable condition. No returns are accepted without a Therapro RMA #. Unauthorized returns are subject to a 10% Restocking Fee.
Whistles, blow toys and other items for use in the mouth cannot be returned unless they are unused and in the original sealed package.
We use a Secure Server, so that all the information you provide is encrypted before it leaves your computer, and it is then decoded at the web server at the other end of the connection. We carefully guard your private information and do not disclose customer transactions or any personal information to third parties.
Shipping Costs and Delivery Methods
- Continental United States
For delivery within the Continental U.S. we ship via UPS or U.S. Mail depending on cost and convenience. If you prefer a different shipping method, please tell us. Shipping charges are based on the following schedule:
- Online Orders
For a limited time, we are offering FREE SHIPPING for online orders over $35.00!
- Offer good within the contiguous 48 United States only
- All orders must be placed and completed online to qualify
- Drop Ship items are excluded from this offer and will incur a separate shipping charge (detailed below)
- For orders under $35.00, there will be a shipping charge of $7.50
- Purchase Orders
Shipping charges are based on the dollar value of your order, as follows:
Drop Ship items are shipped directly from the manufacturer and will incur a separate shipping charge
- Order value: $0.01-$50.00 - $7.50
- Order value: $50.01-$75.00 - $8.95
- Order value: $75.01-$100.00 - $10.00
- Order value: $100.01-$1,000.00 - 10% of your order total
- Order value: Over $1,000.00 - FREE
- Non-Contiguous United States and Possessions
Alaska, Hawaii, PR and other US Possessions (including APO and FPO addresses) are charged 20% of the order value for shipping with a minimum of $20. APO & FPO are shipped via U.S. Mail, Air Parcel Post.
- International (including Canada)
Please note that we have a $50 minimum for international orders, excluding shipping.
We determine freight for international orders by dimensional weight which is calculated by size, shape and weight of the items ordered. We are happy to provide a shipping quote to you. Please place your order through our website, and we will use that information to calculate the shipping cost. We will then email you with the total cost of the order, including shipping charges, and ask for your approval before shipping it.
225 Arlington Street
Framingham, MA 01702-8723
Tel: (508) 872-9494 • (800) 257-5376
Fax: (508) 875-2062 • (800) 268-6624
Web Address: www.therapro.com