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Payment Methods
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We accept payment by MASTERCARD, VISA, AMEX AND DISCOVER. Credit terms are
available for Public and U.S. Government agencies/institutions and others with
previous credit approval. A credit application can be faxed or e-mailed as requested.
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Damages and Shortages in Shipping
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Please inspect your order when it arrives. If your shipment arrives damaged or with items missing, please call us immediately so that we can correct the situation.
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Returns
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We stand behind the products we sell and believe them to be of the highest quality. However, if you decide to return an item, call 1-800-257-5376 to obtain a Return Merchandise Authorization (RMA #). All catalog items can be returned for full credit or refund (excluding shipping charges) within 30 days as long as the merchandise is in resalable condition. No returns are accepted without a Therapro RMA #. Unauthorized returns are subject to a 10% Restocking Fee.
Due to government regulations whistles, blow toys and other items for use in the mouth cannot be returned unless they are in the original sealed package.
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Privacy Policy
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We use a Secure Server, so that all the information you provide is encrypted before it leaves your computer, and it is then decoded at the web server at the other end of the connection. We carefully guard your private information and do not disclose customer transactions or any personal information to third parties.
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Shipping Costs and Delivery Methods
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Continental United States
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For delivery within the Continental U.S. we ship via UPS or U.S. Mail depending
on cost and convenience. If you prefer a different shipping method, please tell us. Shipping charges are based on the dollar value of your order according to the following schedule:
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For a limited time, we are offering FREE SHIPPING for online orders over 35.00! Offer good for contiguous 48 United States only.
In addition, orders must be placed and completed online to qualify.
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Order Value |
Shipping Cost |
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up to $50
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$50.01-$75.00 |
$8.95 |
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$75.01-$100.00 |
$10.00 |
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$100.01-$1,000.00 |
Add 10% |
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Over $1,000.00 |
FREE |
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Express Delivery is available, and applies after an order has been processed. Order processing takes 2 to 3 days. An additional charge will be assessed as follows:
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3 Business Days |
$10.00 |
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2 Business Days |
$20.00 |
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Next Day |
$30.00 |
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Non-Contigious United States and Possessions
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Orders to Alaska, Hawaii, Puerto Rico and other U. S. possessions, including APO and FPO addresses, are shipped via U.S. Mail, Air Parcel Post. 20% of the order value will be added for shipping and handling with a minimum charge of $20.00.
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International (including Canada)
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Effective July 1st, 2010, Canada is considered International Shipping
We welcome orders from Outside the Continental U.S (including Canada). Orders for delivery outside the contiguous 48 States are shipped the most efficient way or by your preferred method. Shipping and handling charges depend on the destination and the specified carrier. Call, fax or e-mail us for specific shipping information and charges.
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